Hundreds of people reported that Virgin Media went down again this morning, a day after widespreaad outages.
Over a thousand reports of problems were made on Tuesday morning, according to internet disruption tracker Downdetector, with problems spiking around 7am and resolved after 9am.
It comes after customers also faced issues yesterday, with the company apologising for the inconvience.
It was resolved by the evening, but this morning people were again sending messages to Virgin’s customer services team saying they had ‘no internet, no TV’.
Another wrote: ‘No internet service this morning. Any update on outage in UB5? I’m supposed to be working from home.’
On Monday, some said that the issue appeared right as they were trying to watch day five of the England vs India cricket test match, and could not access Sky Sports.
When the outage was ongoing yesterday, David Patterson wrote on X: ‘I can’t log onto SkySports. It seems to go wrong during the login to VirginMedia from the SkySports Site. I can’t believe I’m missing the end of the Test Match!! Help!’
One user shared screenshots showing they were first told ‘Apologies, we can’t load the page at the moment’, and then: ‘Our systems are currently down for maintenance, you can try again after 7am.’
Others queried whether the problem could be related to a new verification system for log-ins.
One man wrote: ‘It looks like your new authentication service – which only started today – is either struggling with volumes of registration or not able to send SMS. Please do pass to your support team.’
Virgin Media email issues
Downdetector reports were split between people saying internet was affected, email, or a ‘total blackout’.
One user wrote on X: ‘Still unable to access my account for emails, now over 24 hours….any update on a fix please.’
A Virgin Media spokesperson said: ‘Our technical teams have now resolved the issue that was impacting some customers’ broadband services earlier this morning.
‘We apologise for any inconvenience caused.’
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